Remote Operations Specialist I (Medical Device) at Airspace

Airspace is seeking a Remote Operations Specialist I to support the movement of highly time-sensitive medical devices, healthcare shipments, transplant organs, and other critical deliveries across a global logistics network. This full-time remote opportunity places employees at the center of mission-critical transportation operations where speed, accuracy, communication, and problem-solving directly impact customer outcomes.

This Remote Operations Specialist I role fits best as a phone-based operations and customer support position. Employees regularly communicate with customers, drivers, airline partners, commanders, and service providers through phone calls, emails, text messages, and company communication platforms. The position requires active phone availability and consistent handling of inbound and outbound communications throughout the workday.

Daily responsibilities include setting up new orders, monitoring shipment progress, reviewing airline booking systems, tracking transportation milestones, coordinating delivery solutions, and managing customer updates. Specialists also identify potential delays, communicate issues proactively, and help develop alternative solutions to maintain delivery commitments.

The role requires strong multitasking skills and the ability to move quickly between urgent situations. Operations Specialists frequently manage shipment changes, coordinate driver coverage, update airway bills, review transportation status updates, and troubleshoot unexpected disruptions. Employees must apply critical thinking and situational awareness while following established procedures and escalation processes.

Candidates with backgrounds in logistics, dispatching, transportation operations, healthcare coordination, customer service, supply chain support, emergency response coordination, or operations management may align well with this opportunity. Success in this role depends on communication skills, attention to detail, adaptability, and the ability to remain calm in high-pressure environments.

Airspace offers a competitive hourly pay range of $26.00 to $28.00 per hour along with health, dental, vision, retirement benefits, and professional development opportunities. The company operates at the intersection of technology, healthcare, and logistics while supporting some of the world’s most time-critical shipments.

Overall, this Remote Operations Specialist I position is ideal for professionals who enjoy fast-paced operational environments, customer interaction, logistics coordination, and problem-solving. Individuals seeking a meaningful role where their work can directly support life-saving medical deliveries may find this opportunity especially rewarding.