Remote Collections Job – Penn Foster Group

Penn Foster Group is hiring for a Remote Collections Job as a Financial Services Representative. This virtual role supports students who have past-due account balances. The position pays $17/hour and requires strong communication, active listening, and problem-solving skills.

In this role, representatives help students understand their payment status. Also, they review account holds, fees, and possible collection risks.

Financial Services Representative Duties

As a Financial Services Representative, you will collect on past-due student accounts. You will receive inbound calls and handle auto-dialer campaigns.

In addition, you will probe for payment, process payments, and attempt to secure payment arrangements. You will also update records after each account interaction.

Student Account Support Responsibilities

This role requires professional phone communication. You will explain past-due balances, account holds, fees, and collection agency risks.

Also, you will use correct call dispositions to support proper revenue classification. As a result, accurate documentation and strong attention to detail are important.

Qualifications for This Remote Collections Job

Penn Foster Group requires a high school diploma or GED. Collections or customer service experience is preferred.

Candidates should have strong computer skills and Microsoft Outlook experience. Also, candidates should feel comfortable handling a high volume of inbound and dialer calls.

Work Environment and Benefits

This is a high-volume, metric-driven phone role. Therefore, strong attendance, schedule adherence, and goal focus are important.

Penn Foster Group offers medical, dental, vision, flexible spending, paid time off, volunteer opportunities, 401K with company match, and free access to online programs.