Remote Customer Service Specialist at QVC Group

QVC Group is hiring a Remote Customer Service Specialist to support QVC customers from home. QVC Group is a Fortune 500 live social shopping company with brands that include QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road.

This role is remote, but applicants must live in Idaho to be considered.

What You’ll Do

As a Customer Service Specialist, you will answer a high volume of inbound customer calls. You will help customers with questions, orders, payments, refunds, and account-related concerns.

You will also help personalize the customer experience during each call. This may include recommending additional products and supporting sales opportunities during customer interactions.

Customer Support and Account Assistance

This role includes problem-solving and de-escalation. You may assist customers with unique situations while keeping the conversation professional and helpful.

Calls may include confirming refunds, taking payments, placing orders, and reviewing customer account information. Strong communication skills and patience are important for success in this role.

Work From Home Requirements

This is a remote position. QVC requires a distraction-free home workspace and hard-wired high-speed internet. Applicants cannot use Starlink, satellite, Wi-Fi, or dial-up internet.

Candidates should also be comfortable learning in a virtual environment, navigating multiple systems, troubleshooting basic technical issues, and following QVC’s computer system requirements.

Skills and Experience

QVC is looking for candidates with at least 12 months of customer service experience. The right candidate should be comfortable speaking with customers, handling a fast-paced call volume, working weekends and holidays, and using multiple systems at once.

This role may be a good fit for someone with retail customer service, call center, remote support, order support, payment assistance, or sales experience.

Benefits

QVC Group offers a total rewards package that may include competitive compensation, paid time off, employee assistance, parental leave, paid volunteer hours, company discounts, healthcare benefits starting on day one, 401(k), and tuition reimbursement.

This Remote Customer Service Specialist role is best for Idaho-based candidates who enjoy phone-based customer service, retail support, order assistance, and helping customers through a fast-paced call center environment.