Customer Service Representative

About This Customer Service Representative Role

WVU Medicine is hiring for a Customer Service Representative position connected to Remote ## Employment Type Full-Time ## Category Medical / Healthcare ## Subcategory Patient Billing Customer Service ## Additional Categories * Revenue Cycle * Patient Financial Services * Medical Billing * Payment Posting * Account Resolution * Collections Support * Charity Assistance ## Phone Level High Phone ## Job Summary WVU Medicine is seeking a Customer Service Representative to assist patients with billing concerns, account balances, payment arrangements, charity assistance, rebilling, and third-party payer issues. This role supports patient financial services by resolving billing questions, posting payments and adjustments, screening accounts for charity assistance, and helping patients understand and resolve account balances.. This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

The role appears to focus on accurate account work, structured documentation, research, and timely follow-through. Candidates should review the official posting carefully before applying because employer needs, schedules, location rules, and application requirements can change.

Key Responsibilities

Daily Work You May Handle

• Resolve patient billing concerns
• Assist patients with account balances
• Interview and counsel patients regarding payment arrangements
• Screen patients for charity assistance
• Post payments and adjustments as needed
• Rebill accounts when necessary
• Resolve third-party payer concerns
• Answer patient billing questions accurately and courteously
• Maintain confidentiality and follow HIPAA requirements
• Use Microsoft Word, Excel, and internal systems

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• Required
• High School Diploma or equivalent
• Strong communication skills
• Customer service skills
• Computer proficiency
• Ability to handle patient billing questions
• Ability to work with sensitive financial information
• Preferred

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Phone Level and Work Style

Bellencia phone-level estimate: Moderate phone. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Revenue Cycle work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: not listed in the pasted posting. Schedule: not clearly listed. Job type: Full-time. Location or work arrangement: Remote ## Employment Type Full-Time ## Category Medical / Healthcare ## Subcategory Patient Billing Customer Service ## Additional Categories * Revenue Cycle * Patient Financial Services * Medical Billing * Payment Posting * Account Resolution * Collections Support * Charity Assistance ## Phone Level High Phone ## Job Summary WVU Medicine is seeking a Customer Service Representative to assist patients with billing concerns, account balances, payment arrangements, charity assistance, rebilling, and third-party payer issues. This role supports patient financial services by resolving billing questions, posting payments and adjustments, screening accounts for charity assistance, and helping patients understand and resolve account balances.. Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Customer Service Representative, Medical / Healthcare, Revenue Cycle, Medical Billing, Payment Posting, Insurance Verification, Coding, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.