Remote Partner Research Support Specialist at Truveta

Truveta is hiring a Partner Research Support Specialist to support customers using its health data platform. Truveta’s mission is to help researchers find cures faster, support clinicians, and help families make informed healthcare decisions through data.

This role is a strong fit for someone with customer support, technical support, healthcare data, EHR, research support, or customer success experience.

What You’ll Do

As a Partner Research Support Specialist, you will help customers use Truveta’s platform effectively. You will provide support, onboarding guidance, and best-practice education so customers can have a smooth research experience.

You will serve as a point of contact for customer inquiries through email. You will respond professionally, troubleshoot issues, and escalate complex cases to the right internal teams when needed.

Customer Success and Research Support

This role also supports customer success operations. You will guide customers through new product features, identify recurring issues, and help the team create proactive solutions.

You may assist with scheduling meetings, creating materials, tracking follow-ups, and monitoring progress toward renewal goals and customer success metrics.

Documentation and Internal Collaboration

The Partner Research Support Specialist will work with Product, Engineering, Analytics, and Customer Success teams to resolve customer concerns. You will also help develop and update knowledge base articles, FAQs, and training materials.

This is a good role for someone who enjoys documentation, problem-solving, process improvement, and helping customers understand complex tools in a clear way.

Skills and Experience

Truveta is looking for someone with 2+ years of experience in customer support, technical support, or a related field. Experience with real-world data or EHR is a plus.

The ideal candidate should have strong written and verbal communication skills, high attention to detail, troubleshooting ability, professionalism, and the ability to manage multiple projects at once. Experience with support tools such as ADO, Intercom, Salesforce, or similar platforms is also a plus.

Benefits

Truveta offers meaningful work, a benefits package, medical, dental and vision plans, a 401(k), professional development, flexible work hours, flexible paid time off, parental leave, and virtual or in-person team activities.

This Remote Partner Research Support Specialist role is best for someone who enjoys healthcare technology, customer support, email-based troubleshooting, documentation, onboarding, and cross-functional collaboration.