IQVIA – Customer Contact Center Representative

IQVIA is hiring a remote Customer Contact Center Representative to provide patient support program services in partnership with a global biopharmaceutical client. This role supports patients and healthcare providers through inbound and outbound contacts, including calls, live chat, email, and internal transfers. Representatives help with copay card activation, access support, patient program information, adverse event and product quality complaint reporting, and approved educational resources.

In this position, representatives manage customer inquiries through telephony, virtual, and chat platforms while documenting all calls, chats, and emails accurately and on time. The role requires strong telephone, written, virtual communication, listening, time management, multitasking, confidentiality, and conflict-resolution skills. Representatives also follow FDA-regulated compliance standards, meet KPIs, maintain schedule adherence, complete required training, and triage callers to the appropriate department when needed.

This role requires at least one year of inbound contact center experience using a telephony platform. Healthcare or pharmaceutical customer service experience is strongly preferred. IQVIA lists pay at $21–$23 per hour, depending on experience and shift, with Monday–Friday shift options from 10:00 AM–6:30 PM EST or 11:30 AM–8:00 PM EST.