Customer Care Representative at Cardio Partners – Sarnova

The Customer Care Representative at Cardio Partners, a division of Sarnova, is responsible for delivering professional customer support through inbound calls, order management, issue resolution, and cross-department communication. This role supports customers who need help placing orders, checking order status, resolving billing or pricing concerns, processing returns, and receiving follow-up communication.

Key responsibilities include answering inbound customer calls, processing orders through multiple channels, sending email confirmations, reviewing orders for accuracy, providing pricing information, handling drop-ship orders, and ensuring orders move to fulfillment without delay. The representative also researches billing and pricing inquiries, resolves order issues that may affect same-day shipping, authorizes credits or rebills when appropriate, and supports product returns.

This position is best suited for someone with customer service experience, strong computer skills, attention to detail, and the ability to stay calm and professional while assisting customers by phone. Experience with Microsoft Outlook, Word, Excel, monitored call environments, distribution companies, emergency medical services, or hospital-related work may be helpful.