Medical Tele-Interviewer

About This Medical Tele-Interviewer Role

The employer is hiring for a Medical Tele-Interviewer position connected to Work At Home, Ontario, Canada. This Bellencia Career Hub summary translates the original job posting into a structured, easier-to-scan career lead for job seekers comparing remote, hybrid, back-office, healthcare, billing, and administrative opportunities.

Take the next step in your career with a role that opens doors. You’ll gain structured training, industry‑recognized learning, and meaningful hands‑on experience that builds the skills and confidence to grow into future opportunities across the organization. Manulife is looking for a Medical Tele-Interviewer who will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered. This is a work from home opportunity with various shifts Monday to Friday between the hours of 9am – 8pm local time. We are open to candidates located in any Canadian province. Position Responsibilities: Conducts in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance). Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information. Demonstrates exceptional attention to detail and active listening skills. Manages workload efficiently with the use of excellent organization and timemanagement skills. Respects the confidentiality of sensitive and private information. Addresses customers’ concerns in a professional and knowledgeable manner Required Qualifications: Medical knowledge, terminology, or experience is required.

Key Responsibilities

Daily Work You May Handle

• Posted Date:June 1st 2026
• Manulife is looking for a Medical Tele-Interviewer who will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered.
• Conducts in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance).

The core workflow centers on accuracy, research, and keeping accounts or records moving through the correct process. A strong applicant should be comfortable reviewing details, comparing information across systems, updating records, and documenting outcomes in a way that supports clean handoffs between departments.

Minimum Requirements

Education, Experience, and Technical Knowledge

• Medical knowledge, terminology, or experience is required.

For this type of role, employers often look for a mix of practical experience, system confidence, and the ability to understand payer, billing, account, or documentation rules. Even when the role is not heavily phone-based, communication still matters because the work may involve coordination with internal teams, management, or partner departments.

Phone Level and Work Style

Bellencia phone-level estimate: Moderate phone. This classification is based on the wording in the pasted posting. Because this is an estimate, applicants who need non-phone or low-phone work should confirm phone expectations during the interview. The posting reads most strongly as Healthcare work with a focus on written records, account review, payer details, research, and follow-up.

Pay, Schedule, and Location Details

Pay: $39,225. Schedule: 9am-8pm. Job type: Full-time. Location or work arrangement: Work At Home, Ontario, Canada. Applicants should verify the official application page for the most current pay range, benefits, shift expectations, equipment rules, and state eligibility requirements.

Best-Fit Applicant Profile

This role may be a good match for someone who enjoys detailed, process-driven work and can stay consistent with repetitive but important tasks. It may fit job seekers with experience in medical billing, revenue cycle, accounts receivable, claims, refunds, charge capture, payer research, payment posting, documentation review, insurance eligibility, or healthcare administrative support.

• You are comfortable researching account details and correcting issues before they become larger problems.
• You can follow written procedures and keep documentation clean, accurate, and audit-ready.
• You prefer structured back-office work over sales-driven or heavy call-center duties.
• You can manage confidential information professionally and escalate unclear issues when needed.

Resume Keywords to Consider

Relevant resume keywords may include Medical Tele-Interviewer, Healthcare, documentation, account research, workflow queues, Excel, payer requirements, reconciliation. Use only the keywords that honestly match your experience. The strongest applications usually connect past duties directly to the employer’s listed responsibilities.

How to Apply

Use the official application link for this job posting when you are ready to apply. Before submitting, review the required experience, confirm the schedule, and tailor your resume summary and bullet points toward the highest-priority duties in this listing.